Refund Policy

What is your return policy?
We offer returns and exchanges in cases of product quality errors upon shipping. If something happens with your order, please contact us at info@tierrahuichol.com.

Do you offer refunds?
Yes, we offer refunds in cases where customers receive incorrect items. If this is your case, please contact us at info@tierrahuichol.com and send us photos of the item received. We are committed to finding a solution that satisfies you.
Refunds will be processed using the same original payment method. We appreciate your understanding and cooperation to resolve any issues quickly and efficiently.

Can I exchange a product for a different one?
Currently, we do not offer direct exchanges. However, if you need advice on which product is best for you, feel free to contact us through our social media or the WhatsApp chat on our online store.
If you wish to make an exchange, it will be possible as long as the customer covers the shipping costs:

• If the item has not yet been shipped (shipping label adjustment).
• If you already have the product, costs will include shipping from your location to our store and from our store back to your location.

We are here to help you find the best possible solution.

Note: This English translation is provided as a courtesy only and is for informational purposes. In case of any discrepancy or conflict between the English version and the original Spanish version, the Spanish version shall prevail as the legally binding text.

Spanish version: Política de reembolso